Formaggio Kitchen is dedicated to providing the highest level of service to our customers whether in our stores or online. Below are details of how we manage our online store and how we take care of our customers. For more information regarding the terms of using our site, please read our Site Usage Terms and Conditions. If you have any questions, please feel free to send an email to customer service.
We will not sell your personal information. We are in the business of selling fine foods, particularly cheese, and because we value and respect the people who make it possible for us to be in this business, our customers, we jealously guard this relationship. For more information regarding how we manage your privacy, read our Privacy Notice.
Finding a Product
We hope that our website gives you access to the fine products that line our shelves no matter where you are in the country. Due to the artisanal and seasonal nature of these products we may not always have what you are looking for.
If you can’t find the product by browsing our categories, try to use the search functionality by typing the name or type of product in the search box at the top right of the page. If you still can’t find it, please contact us via email and we will try to let you know if we can get the product and if so, when. If an item you have found is out of stock we are happy to email you when the product is back in stock. Just log in to our site, navigate to the product you are interested in and click on the section that reads: “Notify me when this product is back in stock” and enter your email address. We will send you an email once we have that product back in stock.
Ordering a Product
Our ordering process is pretty simple:
- Let us know what you would like to order by adding it to your shopping cart
- Provide us with your billing address and the desired delivery address
- Indicate the type of shipping service you would like to use
- Enter your credit card information
- Submit your order
- Confirm your order
We also allow you to provide us with any special information regarding your order. The comments section allows you to include information you would like to put on a gift card or specific delivery instructions.
Our ordering system is available 24 hours a day 7 days a week throughout the year. We process our orders Monday through Friday. Orders received before 10:00 am EST Monday through Friday will usually be shipped the same day. Orders received after 10:00 am EST will be processed the next business day. *Note: due to seasonal volume, we are unable to accomodate same day shipping requests in the months of November and December*
Shipping & Returns
We ship to addresses in the United States and Puerto Rico. We also ship to other countries on a case by case basis and at our discretion. If you are interested in shipping to a non-U.S. destination, please contact us by calling 1-888-212-3224. We do not ship to PO Boxes, APOs or FPOs.
We ship a variety of products throughout the country but it is our perishable products that require the greatest care. Perishable products and those that can be damaged by heat are restricted to overnight and in some cases two-day shipping. We pack these products to minimize the impact of the heat, but it is important that you take a few steps of your own upon receipt. In no event will perishable products be shipped over a weekend.
When placing your order, consider whether the recipient will be available to receive the package at the shipping destination you provide. If not, you may want to adjust the delivery location so that it will be received it in a timely fashion. It is worth noting that we cannot be responsible for packages that spoil due to the recipient being away from the delivery location.
Upon receiving the package, unpack the box as soon as possible.
Inspect the contents. If the any of the products look damaged due to transport or heat, contact us as soon as possible via email.
We do our very best to ensure that your package is delivered according to the timeframe you request in your order. However, we cannot prevent, nor can we take responsibility for, delivery delays that are the result of:
- Inclement weather or “Acts of God”
- Incorrect delivery address provided with an order
- The intended recipient is not available to receive the package
- The package being lost or stolen after delivery confirmation is received from our shipping carrier
If you are not satisfied with the product you have received, please let us know as soon as possible so that we may take steps to address the problem. All we ask is that you communicate any problem to us within 48 hours of delivery of goods via email to our orders department.